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Online commerce is growing incredibly rapidly. More and more companies are migrating online, and customers expect convenient and fast delivery. To cope with the influx of orders and avoid wasting resources on warehousing, entrepreneurs are increasingly turning to fulfillment services – a modern logistics service format actively used by Dragon Logistics, which offers turnkey logistics chain solutions.
What is fulfillment in simple terms?
In a nutshell, fulfillment is a professional order management system that includes receiving, storage, and other options, ending with delivery. This means that businesses can outsource all logistics processes, focusing solely on sales and promotion.
This concept first appeared in logistics operations in the late 1980s and early 1990s in the United States. Fulfillment was initially used in mail order and catalog retail, when companies sent out paper catalogs and received orders by phone or mail. To quickly process orders, store them, and ship them to customers, a complete management system was required. This is when the concept of order fulfillment emerged. With the development of e-commerce in the mid-1990s, the term became widely used in online retail.
Most often, this service is provided by a shipping company, which already has warehouse space, trained staff, and established processes. This approach is especially in demand in the commodity sector, i.e., in e-commerce, where it’s crucial to quickly respond to orders and maintain a high level of service.
The entire process is clearly structured: products arrive at the warehouse, are registered in the system, distributed among storage locations, and then, as orders come in, are shipped to customers.
The standard workflow is as follows:
- receiving and inspecting products;
- placing for storage;
- assembling and packaging the order;
- sending to the customer and monitoring delivery.
Entrepreneurs don’t need to purchase equipment, hire staff, or manage the logistics chain—all of this is handled by the operator, and the cost of such service solutions is lower than the cost of organizing all processes themselves.
Main Service Options
The range of services covers all stages of order processing. Depending on the specifics of their business, entrepreneurs can select the appropriate set of options. For example:
- receiving and storing products in a warehouse with quality and quantity checks;
- packaging, repackaging, and labeling of items;
- order picking, creating kits or complete sets;
- preparing accompanying documents, printing invoices and labels;
- processing returns, as well as their disposal or repackaging;
- secure storage with full control over the safety and storage conditions of products.
This comprehensive service can be adapted to any business, from a start-up online store to a global distributor. For customers selling large-volume goods (appliances, furniture, building materials), we offer a specialized fulfillment service, which utilizes dedicated storage areas, handling equipment, and enhanced security systems.
Advantages in the Modern Supply Chain
This service brings numerous benefits to businesses. It makes the supply chain predictable and transparent, and significantly reduces resources. It is a true business tool that makes it flexible and successful.
Among the many advantages, the following stand out:
- the ability to build a full supply chain cycle, from product receipt at the warehouse to customer receipt;
- simple billing structure – easily find out how much service costs without hidden fees;
- convenient and competitive pricing – you can choose the right service package, order service solutions tailored to your needs, and pay only for what you use;
- automation with online access to data, including inventory control and shipment tracking;
- increased efficiency, minimized assembly errors, fast transportation, and, consequently, increased sales.
As practice shows, fulfillment significantly reduces the burden on businesses, eliminates the need to maintain in-house warehouses, and helps them focus on growth rather than operational tasks. It seamlessly integrates all processes, which is especially important for e-commerce, where speed and quality directly impact sales growth.
By choosing fulfillment with Dragon Logistics, every entrepreneur gains a partner who takes care of routine tasks and ensures the smooth operation of the logistics chain. This means every order will be fulfilled accurately and on time.